workFile in Retail

workFile helps retailers take control of structured content (such as stock, suppliers, transactions etc) and un-structured content (such as correspondence) as well as business processes and business streams. Vast volumes of structured content moves through retailers daily, mainly from the movement of stock and the subsequent transactions that are recorded. Taking control of this information and other information sources enables managers to plan for the future, focus stock levels and products and maximise efficiency, cash flow and profit margins.

Organisations wishing to streamline internal processes, provide customers with new forms of doing business efficiently, provide better customer services whilst meeting regulatory compliance are looking towards ECM based solutions.

workFile empowers retailers to:

• Manage all areas of structured information (stock, suppliers, transactions, records, HR)
• Take control of un-structured content
• Utilise Customer Relationship Management (CRM) to target prospective customers, or current customers with new offers for example
• Manage the customer / retailer interactions
• Gather knowledge based on transactions and customer base enabling better decision making and product focusing
• Automate many processes
• Streamline labour intensive workflows
• Provide sales agents with the information they require when they require it
• Maximise staff time on high valued tasks
• Secure all forms of content
• Reduce administration costs, these gains are multiplied over multiple sites, stores etc
• Meet compliancy requirements for retention periods
• Reduce cycle times and improve customer facing services

Find out more...

• Visit workFile EPOS